Guest Relations Officer (Front Desk)

Join Blink Beauty Clinic as a Guest Relations Officer (Front Desk) in Kebayoran Baru, Jakarta Raya and become the face of our premium beauty and wellness experience. As the first point of contact, you will play a pivotal role in delivering exceptional hospitality, ensuring every guest feels welcome and valued. In this dynamic role, you will handle check-ins, manage reservations, and address guest inquiries, all while contributing to our commitment to excellence.

At Blink Beauty Clinic, we are dedicated to providing a luxurious and personalized experience. Our clinic offers a wide range of beauty treatments, from facials and hair styling to waxing and skincare consultations. As a Guest Relations Officer, you will be at the heart of our operations, ensuring that every guest's needs are met with professionalism and warmth.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
• Handle check-ins and check-outs efficiently, using our in-house reservation system.
• Manage and update guest records in our CRM software.
• Address and resolve guest inquiries and complaints promptly and professionally.
• Coordinate with our beauty therapists to ensure smooth scheduling and service delivery.
• Maintain a clean and organized front desk area, adhering to our high standards of cleanliness.
• Assist with marketing efforts by promoting our services and special offers to guests.
• Stay informed about our services and treatments to provide accurate information to guests.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or guest relations role in the hospitality or beauty industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using reservation and CRM software, such as ResDiary or similar.
• Strong organizational skills and attention to detail.
• Familiarity with beauty and wellness services is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in both English and Indonesian.
• Enthusiasm for providing exceptional customer service and contributing to a positive guest experience.

🛠️ Keahlian

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