Customer Service Representative - E-Commerce (Serpong, Banten)
Join PT. Haojie Makmur Abadi as a Customer Service Representative and become the vital link between our valued customers and internal teams in the fast-paced world of e-commerce. In this dynamic role, you will ensure exceptional customer experience by resolving inquiries, complaints, and issues efficiently. Located in Serpong, Banten, you will be part of a growing team dedicated to delivering top-notch service in the e-commerce industry.
As a Customer Service Representative, you will handle incoming customer inquiries via phone, email, and live chat. You will process orders, manage returns and refunds, and provide product information to ensure customer satisfaction. This role offers a competitive salary range of Rp 2,500,000 - Rp 3,500,000 per month, along with opportunities for professional growth and development.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via phone, email, and live chat
- Process orders, manage returns and refunds
- Provide accurate product information and answer questions
- Escalate complex issues to the appropriate internal teams
- Maintain a high level of customer satisfaction and loyalty
- Monitor and report on customer service metrics and KPIs
- Provide exceptional customer service and support
- Adhere to company policies and procedures
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in customer service or related roles
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in using CRM software such as Salesforce or Zoho
- Familiarity with e-commerce platforms like Shopify or WooCommerce
- Basic knowledge of Indonesian language and English
- Ability to work in a fast-paced and dynamic environment
- High school diploma or equivalent
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang