Customer Relationship Officer (Telemarketing) - Bali

Join PT Mitra Solusi Lelang as a Customer Relationship Officer (Telemarketing) in the vibrant heart of Bali! This is your opportunity to build meaningful connections with clients while driving business growth through professional and engaging telecommunication strategies. In this role, you'll be the voice of our company, handling incoming calls, managing client inquiries, and ensuring a seamless customer experience. With a dynamic team and a supportive work environment, you'll have the chance to grow your skills and make a real impact in the thriving tourism and business sectors of Bali.

At PT Mitra Solusi Lelang, we pride ourselves on our commitment to excellence and innovation. As a Customer Relationship Officer, you'll play a crucial role in our mission to deliver exceptional service and support to our clients. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that values collaboration, creativity, and continuous improvement. Join us and be a part of our story of success in Bali's bustling business landscape.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls and inquiries from clients, providing professional and friendly service.
• Manage and maintain a database of client information using CRM software like Salesforce or HubSpot.
• Assist in the development and implementation of telemarketing campaigns to drive business growth.
• Monitor and report on call metrics and customer satisfaction to identify areas for improvement.
• Collaborate with the sales and marketing teams to ensure a cohesive and effective customer engagement strategy.
• Stay up-to-date with industry trends and best practices in customer relationship management.
• Provide exceptional customer service, ensuring that all client needs are met and exceeded.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in telemarketing or customer service roles.
• Strong communication skills, both verbal and written, in Indonesian and English.
• Proficiency in using CRM software and other relevant telemarketing tools.
• Ability to work under pressure and meet targets in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with the tourism and business sectors in Bali is a plus.
• Enthusiastic, proactive, and customer-focused attitude.

🛠️ Keahlian

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